Welcome to the “bandwidth economy,” where your network is no longer a commodity – it’s a strategic differentiator. That’s why we’ve made a significant investment in our network, prioritizing infrastructure expansion and a strong commitment to service excellence. Here’s what our investment means for you and your business.
1. Connectivity Where You Need it
We have added approximately 700,000 fiber miles across North America, including two new dark fiber routes and three overbuilt dark fiber routes – adding a total of 1,000 route miles to our network. We’re growing because we know you’re growing. Our network is continually evolving to prepare you for what’s next, delivering the connectivity you need, exactly where you need it.
But it’s not just about size—it’s about intelligence. In 2024 alone, we added fiber monitoring to 2,500 route miles, bringing our total to 12,500 route miles with this advanced capability. This enables us to proactively detect and resolve issues before they impact your operations, delivering a smarter, more reliable network for your business.
2. More Capacity for Your Growing Bandwidth Demands
As your data demands grow, our capacity does too. Our network is strategically designed to ensure you have the bandwidth to scale.
- 12 new 400G-enabled wavelength routes with two more set to be upgraded by the end of 2024
- 12 new 400G IP Points of Presence (PoPs) have been deployed, with an additional three planned for completion by the end of 2024
- 19 new 100G PoPs and on track to add another six by the end of the year
- 7Tb of private peering capacity added to Zayo’s tier-1 IP, with an additional 1.5Tb planned by the end of the year.
These upgrades provide the speed and efficiency your business needs to thrive in a data-driven world.
One petabit of waves capacity reached in 2024. One petabit of capacity is the equivalent of streaming 200 million HD movies simultaneously.
By the end of 2024, 98% of our waves routes will be 400G enabled
3. Simplified Management with Automation
In today’s fast-paced, digital-first world, your business needs a network that’s as agile as you are. That’s why automation is at the heart of our strategy, making network infrastructure smarter, simpler, and more responsive to your needs.
- CloudLink Automation simplifies and accelerates connectivity to major cloud providers, ensuring faster, more reliable access with minimal manual intervention. Experience near-instant turn up at the most popular data centers.
- Automated Alarm Monitoring proactively identifies and addresses issues before they impact service, increasing uptime and reliability.
The bottom line: You get more control, faster response times, and an effortless experience.
4. Delivering What You Need – When You Need It
At Zayo, we know that a truly powerful network is about more than just bandwidth—it’s about delivering the connectivity you need, exactly when you need it. We’ve transformed service delivery to make it faster and more reliable.
- Faster Turn-Up: We’ve invested in deploying pre-provisioned capacity at 50+ key data center locations enabling significantly faster delivery timelines to ensure you get the bandwidth you need without delays
- Staying Ahead of Demand: By proactively overbuilding fiber routes, we’re ensuring our network is ready to scale alongside your business, no matter how fast you grow.
- Consistent, On-Time Service: With a focus on process improvements and streamlined operations, we’ve made service delivery more predictable.
5. Teams You Can Count On, Every Step of the Way
To us, providing a stellar customer experience is just as important as building reliable infrastructure for what’s next. That’s why we’ve invested in teams and tools designed to support your business at every turn:
- Network Operations Center (NOC): Over 100 newly hired and trained professionals provide 24/7 monitoring and rapid response times.
- Proactive Network Management: The Strategic Network Alarming & Performance (SNAP) team works to identify and resolve potential network performance issues before they impact your business.
- Dedicated Escalation Teams: Designed to accelerate resolution through cross department alignment.
- New Ticketing Platform: Providing a more transparent, consistent customer experience through ServiceNow.
The end result: peace of mind.
Mean Time to Repair reduced by 38% from 2023-2024
This investment is all about your business—equipping you with the connectivity, reliability, and scalability needed to lead in the bandwidth economy.